• General

    • The following terms and conditions govern your use of the payment features, including card management and Autorecharge, within the Ooredoo App and Web Portal.

  • Eligibility

    • Autorecharge and card management features are available to registered users with an email account login.
    • Guest users and OTP login users may use cards for one-time recharges only and cannot save or manage cards.

  • Payment Methods

    • Supported payment methods include credit/debit cards, Ooredoo Money, Nojoom points, Apple Pay, Google Pay, and other methods as displayed in the app.
    • The availability of payment methods may vary based on your login type, device, and eligibility.

  • Card Management

    • You may save up to five (5) credit cards to your profile, set a default card, and manage (edit/delete) your saved cards.
    • Only users logged in with an email account can save and manage cards.
    • Expired cards cannot be used for payments or set as the default card. Deleting or changing your default card may affect your active Autorecharge settings.
    • All card data is securely processed and stored in compliance with PCI DSS standards. Only masked or encrypted card details are visible in the app.

  • Autorecharge/Recurring Payments

    • You may enable Autorecharge for the purchase of Recharge products and CVM paid offers using your default saved card.
    • Only one Autorecharge setting is allowed per service number.
    • Applicable for a single Hala number recharge only, and this number must be linked to the logged-in account. Autorecharge is not available for guest or OTP login users.
    • You can select your Autorecharge frequency as either every X days (where X is the validity period of the product) or weekly or monthly Autorecharge settings.
    • If your default card expires or is deleted, all associated Autorecharge settings will be disabled on the next payment processing date.
    • You may delete Autorecharge settings at any time; editing existing settings is not permitted (you must delete and re-add them to make any changes).
    • All Autorecharge actions will trigger SMS and/or email notifications.
    • If the product validity or price changes, or if the product is discontinued by Ooredoo, the set Autorecharge will be disabled, and the customer will receive an SMS/email notification.
    • If the customer is leaving Ooredoo and their last service number is terminated, ported out, or transferred, then Autorecharge will be deactivated.

  • Security and Authentication

    • All sensitive card information is securely handled by our payment gateway partners.
    • OTP verification is required for adding, deleting, or managing cards, and for enabling or disabling Autorecharge.
    • Unique transaction IDs are generated for each payment for reconciliation purposes.

  • Notifications

    • You will receive SMS and/or email notifications for all critical actions, including card addition, deletion, expiry, Autorecharge setup/deletion/failure, and transaction success/failure.
    • It is your responsibility to ensure that your contact information is up to date.

  • User Responsibilities

    • You are responsible for maintaining the confidentiality of your login credentials and OTPs.
    • You must ensure that your saved cards are valid and up to date to avoid any disruption to services such as Autorecharge.
    • You must review and accept these rules before proceeding with any payment.

  • Limitations and Restrictions

    • The maximum number of saved cards allowed is five (5).
    • A maximum of QR 5,000 in total Autorecharge value per MSISDN across all active recurrences is allowed.
    • A maximum of 10 active Autorecharge settings per MSISDN is allowed.
    • Autorecharge features are subject to eligibility and may not be available in all scenarios.
    • The app may restrict certain actions (e.g., adding Autorecharge for accounts without active services or using expired cards).

  • Changes to Terms and Conditions

    • Ooredoo reserves the right to update these rules at any time. Changes will be communicated via the app and/or email.

  • Contact and Support

    • For any questions or issues regarding payment features, please contact Ooredoo Customer Support through the app or other official channels.
    • By proceeding with any payment, you confirm that you have read and agreed to these terms and conditions.