• Check your phone settings: Ensure that your phone’s roaming option is enabled. Sometimes, it might be disabled by default, so you’ll need to activate it manually: Settings→Cellular→Cellular Data Options→Roaming Data→on/off
• Restart your phone or enable and disable the airplane mode: Restarting and resetting your phone’s connection can help resolve temporary network issues and refresh your device’s connection
• Switch network modes: Try changing your network mode from 5G to 4G or vice versa. Sometimes, certain networks or areas have better coverage on specific mode settings: Settings→Cellular→Cellular Data Options→Voice& Data→5G only/5G Auto/LTE/3G
• Change network selection mode: The preferred way is to have a phone on “Auto” mode. Ooredoo always connects you to the best network available. However, if your phone is not connecting to any network please try selecting a network manually. Don’t worry, we will only allow you to connect to partner networks in partner countries: Settings→Cellular→Network Selection→Automatic on/off
• If none of the above methods work and you have a WiFi connection, you can reach us via WhatsApp chat: +974 44141111, or else, call our toll-free number: +974 44380000

If you're not planning to use any of our roaming services in foreign countries, you can subscribe to our Worry-Free key which will restrict any unexpected charges locally and abroad. Subscribe to the Worry-free key using the Ooredoo app or by sending an SMS with the keyword WF to 114.

• Restart your phone or enable and disable the airplane mode: Restarting and resetting your phone’s connection can help resolve temporary network issues and refresh your device’s connection
• Switch network modes: Try changing your network mode from 5G to 4G or vice versa. Sometimes, certain networks or areas have better coverage when phones are in specific modes: Setting→Cellular→Cellular Data Options→Voice& Data→5G only/5G Auto/LTE/3G
• If none of the above methods work and you have a WiFi connection, reach us via WhatsApp chat: +974 44141111, or else, call our toll-free number: +974 44380000

Before leaving Qatar, make sure you have paid your bills to avoid any unexpected service interruption.

To check if your plan already has roaming allowances valid in your destinations and see what roaming add-ons you can subscribe to, visit the Ooredoo App.