General

• The following rules govern your use of the payment features, including card management and autopay, within the Ooredoo B2C App and Web Portal.

Eligibility

• Autopayment and card management features are available to registered users with an email account login.
• Guest users and OTP login users may use cards for one-time payments only and cannot save or manage cards.

Payment Methods

• Supported payment methods include credit/debit cards, Ooredoo Money, Nojoom points, Apple Pay, Google Pay, and other methods as displayed in the app.
• The availability of payment methods may vary based on your login type, device, and eligibility.

Card Management

• You may save up to five (5) credit cards to your profile, set a default card, and manage (edit/delete) your saved cards.
• Only email account login users can save and manage cards.
• Expired cards cannot be used for payments or set as default.
• Deleting or changing your default card may affect active autopay settings.
• All card data is securely processed and stored in compliance with PCI DSS standards. Only masked or encrypted card details are visible in the app.

Autopay/Recurring Payments

• You may enable autopay for bill payments using your default saved card.
• Only one autopay setting is allowed per account or number.
• Autopay is not available for guest or OTP login users.
• You can select your autopay frequency as either Billing date + 7 days OR end of the month for your autopay setting.
• If your default card expires or is deleted, all associated autopay settings will be disabled on the payment processing date.
• You may delete autopay settings at any time; editing existing settings is not permitted (you must delete and re-add them if changes are needed).
• All autopay actions will trigger SMS and/or email notifications.
• If the autopay limit does not cover the total amount of the issued invoice, you are required to pay the outstanding balance within the payment period specified under the general terms and conditions. Any payment delays may result in service suspension.
• If the autopay amount selected by the customer is more than the actual bill amount in a particular cycle, then only the actual bill amount will be deducted.
• If the customer is leaving Ooredoo and their last service number is terminated/ported out/taken over, then autopay will be deactivated.

Security and Authentication

• All sensitive card information is securely handled by our payment gateway partners.
• OTP verification is required for adding, deleting, or managing cards and for enabling or disabling autopay.
• Unique transaction IDs are generated for each payment for reconciliation purposes.

Notifications

• You will receive SMS and/or email notifications for all critical actions, including card addition, deletion, expiry, autopay setup/deletion/failure, split payment, and transaction success/failure.
• It is your responsibility to ensure your contact information is up to date.

User Responsibilities

• You are responsible for maintaining the confidentiality of your login credentials and OTPs.
• You must ensure that your saved cards are valid and up to date to avoid any disruption of services such as autopay.
• You must review and accept these rules before proceeding with any payment.

Limitations and Restrictions

• The maximum number of saved cards allowed is five (5).
• Autopay features are subject to eligibility and may not be available in all scenarios.
• The app may restrict certain actions (e.g., adding autopay for accounts without active services or using expired cards).

Changes to Rules

• Ooredoo reserves the right to update these rules at any time. Changes will be communicated via the app and/or email.

Contact and Support

• For any questions or issues regarding payment features, please contact Ooredoo Customer Support through the app or other official channels.
• By proceeding with any payment, you confirm that you have read and agreed to these rules.